At Armchairs Sales, we combine artisanal craftsmanship with exceptional customer service. Our policies reflect our commitment to quality and your complete satisfaction with every handcrafted furniture piece.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – £12.95 shipping fee
  • Free Shipping: Via EMS for orders over £50 (15-25 business days after dispatch)

Note: Delivery times may vary slightly for international destinations (excluding certain Asian and remote regions).

Our Returns Promise

We stand behind our handcrafted furniture with a 15-day return policy for most items. Exceptions include:

  • Custom-made sofas (due to their bespoke nature)
  • Ready-made sofas marked as “final sale”

Return Conditions

  • Item must be in original, unused condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase required (order number or receipt)
  • Returns must be initiated within 15 days of delivery

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days using our template below
  2. Wait for Approval: Our Wells workshop team responds within one business day
  3. Package Carefully: Use all original packaging and protective materials
  4. Ship Back: We can arrange return shipping (cost deducted from refund) or use your preferred carrier
  5. Receive Refund/Exchange: Processed after inspection (typically 3-5 business days)

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Armchairs Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] purchased on [Purchase Date].

Item Name:
Reason for Return/Exchange:
Preferred Resolution: [Refund/Exchange for (specify item)]

I confirm that:
– The item is in its original condition
– All original packaging is intact
– Tags and protective materials are included

Please advise on next steps for returning the item.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Shipping Address]

Refund Information

  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 5-10 business days after processing to appear in your account
  • Shipping Costs: Original fees non-refundable unless return is due to our error

Exchange Policy

  • Replacement shipped after receiving original item
  • Tracking information provided for new item
  • Price differences charged or refunded as applicable

Damaged or Defective Items

Contact us immediately at [email protected] with photos of damage. We arrange replacement or repair at no cost.

Special Handling for Large Items

For armchairs, benches, and other substantial pieces, we strongly recommend using our arranged return service to ensure proper handling and prevent transit damage.

For any questions, contact our customer care team:
Email: [email protected]
Postal Address: 82 Old Frome Rd, Wells, GB CH3H 8BL

We appreciate your trust in Armchairs Sales and handle every return with the same attention to detail we apply to crafting our fine furniture.