FAQ

We specialise in premium seating solutions including:

• Handcrafted armchairs (including Chesterfield styles)
• Benches and stools
• Pouffes & ottomans
• Ready-made sofas
• Contemporary modular sofas

All our pieces are crafted in our Wells workshop with attention to detail and quality materials.

We recommend:

1. Measure your doorways, hallways, and intended space before ordering
2. Check product dimensions in the description
3. Use painter’s tape to mark out the footprint on your floor
4. For large items, consider our white-glove delivery service (contact us for details)

Remember – while we ensure safe delivery, it’s important your new furniture can navigate your home’s unique architecture.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

Your payment method will be authorised when you place your order and charged when your item ships from our workshop. You’ll receive a shipping confirmation email at this time.

We offer two convenient delivery services:

🚚 Express Shipping (£12.95)
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes tracking from warehouse to doorstep

🎁 Free Standard Shipping (orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– All items carefully packaged with the same attention to detail

Note: We ship worldwide except some remote areas in Asia and other locations. Our team will notify you if your address falls outside our delivery network.

All orders take 1-2 business days to process in our Wells workshop before shipping. You’ll receive an email notification when your order ships with tracking information.

Most of our furniture arrives ready to enjoy. For larger items, we offer white-glove delivery options including in-home placement and basic assembly. Please contact us at [email protected] for details and pricing.

We want you to love your Armchairs Sales furniture. If you’re not completely satisfied, you may initiate a return within 15 days of delivery. Please note:

• Items must be in original, unused condition
• Original packaging must be intact
• Return shipping costs are the customer’s responsibility
• Refunds will be processed to the original payment method

To start a return, please email [email protected] with your order number and reason for return.

All our shipments are fully insured against transit damage. If your item arrives damaged:

1. Please take photos of the damage and packaging
2. Contact us immediately at [email protected]
3. Our customer care team will arrange for a replacement or refund

We monitor every shipment and stand behind our delivery promise.

Our friendly customer care team is available via email at [email protected]. We typically respond within 1 business day.

Our workshop address is:
82 Old Frome Rd, Wells, GB CH3H 8BL

Currently, we operate primarily online to keep our prices competitive. However, our detailed product photos and descriptions aim to give you a comprehensive view of each piece. If you have specific questions about materials or construction, our customer service team can provide additional details.